Power your customer service with highly educated, AI-native talent and a performance model that guarantees lower costs and higher quality.
THE HOURLY MODEL IS BROKEN.
Traditional outsourcers get paid to keep seats full, so they optimize for occupancy and punish efficiency. They have no reason to resolve tickets faster or automate workflows: doing so cannibalizes their own revenue.
The price is guaranteed to go down. We only expand our margins if we actually drive down your operational costs. The financial risk of inefficiency sits entirely on our side of the table, not yours.
Performance-based pricing
You pay for outcomes, not hours. Our margin only grows when your cost per unit actually falls.
Priced on your business, not our effort
Hours and contacts measure what we do; orders, policies, and subscribers measure how you earn. By charging on your metrics, we win financially when your contact volume drops.
Risk-sharing
We absorb the loss if agreed results are not met. We only earn more when your operation actually improves.
Automation removes repetitive tasks, not jobs. Our people keep automating instead of protecting their hours. What remains is work worth staying for, and expertise that stays inside your operation.
AI-native talent
Our teams are highly educated and AI-native, and are not deployed as cheap capacity. They improve processes themselves, instead of waiting for instructions.
High retention
Our people stay nearly two years on average, versus four months elsewhere in the industry. Less turnover means less lost knowledge and more consistent quality.
Cultural natives
We hire for cultural fit with your customers, not just technical skills. People who truly understand their world, not just their language.
On-site collaboration
Our team works together on-site. That makes knowledge-sharing and problem-solving fast, not dependent on scheduled meetings.
70%+
of customer contacts automated at HelloPrint
75+
CSAT, maintained throughout
The results we promise are not a leap of faith. They are set on your own data, written into the contract, and structured so we only benefit when you do. You choose what leads: cost reduction or customer satisfaction. The other becomes a guaranteed baseline, not an afterthought.
Quality as the floor
Lower costs never mean lower quality. Metrics like CSAT and First Time Fix are locked in as a contractual floor.
You set the priority
You choose what we optimize for: a lower price per unit or higher customer satisfaction. The other becomes the contractual floor, locked in after a short calibration period.
120-day pilot
You start at your current cost level, with no long-term commitment. Only after the pilot do we lock in the final targets contractually.
Flexible entry
We can start on a small part of your volume, without disrupting your main operation. Combine it with the 120-day pilot to see the model work before going further.
Proven migration
Transition is a playbook, not a leap of faith. At Odido, 40+ FTE were live within 60 days, above KPI.
No leap of faith. A route.
You sign for the guarantees only after they have been proven on your own data.
Foundation
in 30 days
Knowledge, architecture, automation mapping, onboarding team.
First impact
in 60 days
Initial automations live, governance in place, team training and enablement.
Scale
in 90 days
Complex workflows automated, KPI steering active.
Engine
in 120 days
Organizational mindset change, cross-channel AI, continuous optimization cycle.
We will create a quick scan of your support setup and show where quality, speed and efficiency can improve immediately. A practical conversation. No hype.